Return Policy

At Petmax, we strive to ensure every customer is satisfied with their purchase. However, if you are not completely satisfied, we are here to help.

You may request a return within 14 days of receiving your order. To be eligible for a return:

• The item must be unused and in its original condition.

• All original tags and packaging must be intact.

• Proof of purchase is required.

Please note:

• Items marked as final sale are not eligible for return.

• Shipping fees are non-refundable.

• Customers are responsible for return shipping costs unless the item is defective or incorrect.

Once we receive and inspect your returned item, we will notify you regarding approval. Approved refunds will be processed to your original payment method within 5–10 business days.